Disaster Response: Helping Families Recover from Unexpected Disaster

Doreetha, her husband, and four of their five children were at home Saturday night, sleeping in the living room of their house after staying up late to watch a movie together. Though sleeping in the living room was not what the family normally did, it was late, so Doreetha let them stay. Plus, she had a strange sense that, maybe, they should stay put in that part of the house that night.

They were jolted awake early the next morning by the sound of a huge explosion and shattering glass from the windows on the south side of their house. They looked outside and saw that the house next door was collapsed. Their instincts told them that they had to get out as soon as possible, and by the time they collected coats and shoes, the fire had engulfed their front door. The family had to escape out the front window.

Outside in the street, other neighbors ran out of their houses to see what had happened. Since the house was near Midway airport, several thought at first that a plane had crashed. The house was basically gone, due to a gas explosion, and the two on the sides--Dreetha’s and the other house to the South--were on fire. Rudy, a neighbor from across the street, saw one of the occupants of the destroyed house running away, his clothes smoldering. He urged him to lie down until help came. Seeing that the house on the south side was also on fire, Rudy ran to assist the older woman who lived there in getting out of her house.

I was volunteering for the Sunday morning shift for the American Red Cross as a Disaster Action Team responder. These volunteers go to fires, floods, and other disasters to assist victims in meeting their immediate needs after a disaster. I got a call early Sunday morning from the dispatch center to respond to the fire. I was asked to respond to what sounded like a large fire on the south side of Chicago, alongside Lily, another response volunteer.

On arriving at the scene, smoke was still in the air but the fires had been extinguished. The investigation and recovery process had begun. One of the neighbors told me that an hour earlier it looked like a war zone, with the charred, smoking remains of the exploded house. Firefighters were fighting the high flames of two house fires on either side of it, made worse by the high winds. Emergency vehicles and personnel were rushing in and out, and the smoke was so heavy it was hard to see anything.

Conversations with the police, firemen and the local precinct captain, Barbara, helped Lily and I determine how many people had been affected and where they were. Three households had been displaced. The occupants of the exploded house and the older woman from the adjacent house on the South side had been taken to local hospitals. Fortunately, there were no fatalities. The precinct captain assisted us by coordinating with a nearby senior center to provide a meeting room for us to meet with Doreetha and her family, who were still on the scene.

Throughout the day we communicated with the Red Cross office, to keep the staff and administration apprised of the situation should any additional assistance or response be needed. Peg, the volunteer nurse on call that day, worked on assessing specific medical needs of clients throughout the day.

Lily and I spoke with Doreetha and her family in the senior center. They felt blessed that they were all safe, but they now turned their thoughts to recovery. She had no access to her house since it was severely damaged and deemed unsafe to enter. She had no idea how much of her belongings might be salvageable, and was worried about finding shelter for a large family such as theirs. “Who would take all of us?” she said, almost more to herself than to us, shaking her head.

Not only are immediate needs a worry, but a fire can also affect plans for the future. Doreetha had just started designing and making clothing items to sell, and all her materials were in the burned house. Most recently, with the start of football season she had been making hooded blankets/capes with colors of the local football team to sell. She doubted whether any of it survived. Her daughter, who is studying art, worried about whether her portfolio had survived. “She is president of her school art club,” Doreetha said proudly.

We talked with Doreetha and her family about what had happened, and gradually helped put together the beginnings of a recovery plan. The Red Cross assisted Doreetha and her family with food, clothing, shelter, care kits, and stuffed animals for the younger children. She and her family were very grateful for the assistance the Red Cross gave, and I’m glad to have been a part of assisting in this family’s recovery and the others displaced by the fire that day.


Written by: Judy Gustafson, Disaster Response Volunteer

Read about the disaster here: http://www.nbcchicago.com/news/local/133766658.html#ixzz1db5zVQPW

Thanks to all the volunteers who regularly take the time to respond to disasters like this.

Home Fires Destroy Memories Every 80 Seconds

The American Red Cross responds to fires more than any other disaster. More than hurricanes. Earthquakes. Tornadoes. Fires occur in the United States every 80 seconds.

In Chicago, disaster volunteers are called to home fires about three to four times a day on a normal day. They arrive on scene oftentimes while firefighters are still there, and they provide families with food, shelter, infant formula, teddy bears for the kids, access to medication… whatever the family needs to survive.

This relief is almost entirely delivered by volunteers and funded by donors.

When we arrive, more often than not, we encounter families who are grateful. Though they may have lost everything, they say “thank goodness” that their loved ones survived.

“Everything else can be replaced,” they say.

When a family survives a fire without deaths or injuries, they usually first think of their pictures – the memories that can’t be replaced. One of my most striking memories as a disaster volunteer was helping this family wipe away smoke damage from baby photos that we were relieved to find intact.

With a single click, you can capture a memory with your camera and keep it forever, but only, if your home is not one of the 70,000 that will burn this year.

Today, in a single click and in a matter of moments, you can join a movement on Facebook to honor those who aren’t so lucky.

Visit http://every80seconds.com/and get a glimpse of what it’s like to lose your most precious memories. At the end of your visit, all of your photos will be fully recovered.

At some point in your life, though, someone close you will lose their photos forever to a real fire and will not be able to recover them. Be a part of their relief, before they need it.

Share the every80seconds.com experience with the people you love most.

Pledge a donation for every photo you can’t imagine life without.

Feel grateful.

Here's how your donation will help if you take the extra step to help a family that has been devestated by fire:

- $3 provides a comfort kit with hygiene items that preserves a client's diginity
- $6 provides a wool blanket to keep them warm if they are displaced
- $10 provides one meal
- $20 provides two meals
- $25 provides breakfast, lunch and dinner to a shelter resident who lost their home in a fire
- $50 provides five blankets for a family
- $75 provides food and shelter for a cleint for one day in a shelter
- $100 provides ten hot meals
- $150 provides supplies, such as soy formula, wipes, diapers, etc, to shelter one infant
- $200 provides one month's worth of emergency supplies for two families
- $1,000 saves the day - covers a day's worth of disaster response in the Greater Chicago region.

The every80seconds.com experience requires a high speed browser and internet connection, as well as Facebook connect permissions.

Red Cross Month -- Join Us

Today marks the beginning of Red Cross Month. This is a time of awareness, volunteerism, and generosity. Red Cross Month is a reminder that we couldn’t carry out our mission without the support of our volunteers, followers, and staff.

One disaster that goes under the radar for many Chicagoans is fires. People usually think of hurricanes, tornados or earthquakes. Home fires may seem to have minimal impact but the people that are affected in a year by fires can equal or surpass those of a hurricane or earthquake.

Last night alone, Disaster Services for the American Red Cross of Greater Chicago provided shelter, food, and comfort care to over 50 individuals affected by an apartment fire. On the weekend they responded to six fires where a total of 30 adults and 20 children received assistance. In the past 3 days the Red Cross of Greater Chicago has assisted over 100 individuals.

Robert, one of the people impacted by last nights fire, stated that after seeing thick white smoke making its way through the halls of his apartment complex he knew it was time to leave everything behind and evacuate. Like people affected by a large scale hurricane or tornado individuals affected by a home fire in a matter of minutes loose everything that they hold dear.

Robert is one of many that are displaced daily by home fires. Disasters happen all around us on a daily basis. This month you can help by raising awareness, volunteering or donating to the Red Cross.

Written by: Erica Serna

Where Does the Haiti Relief Money Go?

Today, I had the opportunity to talk with the staff of Threadless -- a t-shirt company that you should know about, if you don't already. They made a $100,000 donation about a year ago to support our relief effort in Haiti, and they wanted to know more about how the money made an impact.

There are a lot of ways that we can answer that question -- "Where does the money go?"

We can do the math: Well, if $100 can provide a cooking set, hygien pack, blankets, and water containers for a family of five, your $100,000 helped 1,000 families.

We can tell the story: "A line of men, women and children stretches around the corner of the white tent, each waiting patiently to tell their story to the attending doctors from the Red Cross mobile health clinic..." and so on.

We can provide the data: Pie charts, maps and such will show you, quite precisely where the money goes.

We can show you very touching videos with pleasant music.

But, with Threadless, this just didn't feel right. I mean, look at their Headquarters, here in Chicago:

Does this audience strike you as one that wants to hear numbers or watch more than a couple of videos? Me neither.

Talking with them today reminded me how isolated our donors must feel from the impact of their donation. It just doesn't occur to you that you actually save lives, does it?

Listen up. You do.

Even $5 bought some individual in Haiti a water container to store clean drinking water. That individual you helped with your 5 bucks may have been this kid:

You did that. Threadless did that for 19,999 additional kids. Do you get what I'm saying?

Do me (and yourself) a favor. If you gave to the Haiti relief effort, do these 3 things:

1) think about how much you gave

2) do the water container math ($5 bucks a pop)

3) and look at the faces of the people it helped.

You matter to that kid. Man oh man. You matter.

Make a Difference With a Blood Donation

You don’t have to be a superhero to make a difference in someone’s life. Even donating a pint of blood goes a long way in preparing and helping a community. Ordinary people took some time out of their busy schedules to give blood at the American Red Cross blood drive hosted by Loyola University. Some came to continue a legacy; others were first-timers who felt it was their way of giving back to society.

“My grandmother gets blood transfusions regularly and I’m just trying to catch up,” said Jeff McDonald, a law student at Loyola University. Jeff’s grandmother is 101 years old and the transfusions boost her health and mental disposition, he said.

Another blood donor, James Wade, was there to fulfill a family commitment. “My dad always gave blood so I’m keeping up the tradition,” Wade said.

One person in the United States needs a blood transfusion every two seconds. Blood and platelets are also used for trauma victims-those who suffered accidents and burns-heart surgery patients, organ transplant patients, premature babies and for patients receiving treatment for leukemia, cancer or other diseases, such as sickle cell disease. Thus, the need is unending.

Recently, the American Red Cross sent out an urgent appeal for blood donations. The extreme winter weather and predictions of upcoming storms caused 14,000 blood donation cancellations this season. And this is the first time in ten years that the Red Cross blood supply has dropped this low.

Blood donor, Greg Vera, considers it to be his responsibility. “Giving blood is so accessible that it’s inexcusable not to if you can. For me personally, it’s almost to be like a moral obligation. I try to give once every 8 weeks,” he added.

Donors at the Loyola blood drive had the chance to meet reality star Jillian Harris of the Bachelor and Extreme Home Makeover. Harris is a long time blood donor and also encourages people who are eligible to give blood. While lying on the cot waiting for her turn, she said it was the easiest way to make a big difference in someone’s life.

To schedule an appointment for a blood donation today, please visit, http://www.redcrossblood.org/. You can also visit chicagoredcross.org for more information.

Written by Erica Serna and Maliha Sadiq.












To see more photos from the Loyola blood drive visit our Flickr page.

Blood, Sweat and Bears

Sixty seconds was all it took for the most anticipated football game in the Midwest to sell out. The Bears and the Packers face off for the 182nd time and are prepared to give it their all. The rivalry between the teams runs deep, so the fans are ready for an intense play-off game 60 years in the making. Already, Chicago is rallying to show our team that we are behind them 150%.

Even though I’m not a football fan, I find it difficult not to feel a sense of excitement and pride in knowing that the Bears are in the plays-offs. I cannot help but be swept away by the energy that radiates from football enthusiasts. The fervor is contagious and makes me want to join the Bears movement and become a die-hard fan.

As I get swept away in Bear fever, I realize that energy and enthusiasm drive us, but loyalty to Chicago binds us. Like Bears fever, the Red Cross of Greater Chicago is a movement that uplifts, unites and inspires Chicagoans. Our disaster volunteers unite to provide aid and support to those in need. We find that there is a joy in having the ability to help someone in need. The joy and energy we experience when serving others drives our donors, staff and volunteers to deepen their loyalty to our movement.

The Bears will leave their sweat and blood on the field on Sunday. Are you ready for that kind of die-hard loyalty? Bear down, and become a volunteer.

By Erica Serna

The Red Cross Movement -- It's Alive

Yesterday, a blog post by Sam Davidson put the smack down with the Red Cross.

I reacted the way I usually do. I gave myself permission to be upset for a minute, then I tried to truly hear what Sam had to say so we could talk.

Sam listened and approached the dialogue with an open mind and heart. Many of Sam’s other blog posts explored topics that are close to the heart of many Red Cross staff. He discussed the difference between making a living and making a life, finding happiness through a purposeful and present life, and a number of other topics that ignite the right kind of fires in people. As I read his other blogs, I couldn’t help but notice how much he resembled some of our best volunteers – the ones who hold the Red Cross accountable to become a better organization and challenge us.

I chose to work at the Red Cross mostly because I like people like this and want to be around them for more hours out of the day. I am inspired by front line volunteers, entrepreneurial board committee members and leadership volunteers who partner with us to turn a very, very big and heavy ship. I observe daily that the Red Cross agrees that the we all need to raise the ante in non-profit, and in order to do this we must organize solutions that keep us moving forward, in spite of the drag that can be created by 130 years of carbuncles. The magnificent, historic ship keeps moving in part because of volunteers who resemble Sam.

The Red Cross movement is behemoth. It takes entrepreneurs, bravehearts and big thinkers to fuel it. It also takes people who want to work within a large, complex, and decentralized ecosystem to make it continue to breath, live and evolve.

I often joke that the Red Cross has been crowdsourcing for 130 years, and I challenge people to consider the implications of that. Take a minute to really consider the implications of achieving more that 90 percent of your work through volunteers and preserving the breadth and reach of international organization that truly has to touch every corner of the world without government ties. Our staff is comprised of millions of people and our customers are everyone.

Sam and my conversation reminded me that the Red Cross system is alive and richly symbiotic. We do change, but it is much more like an evolution, because all of humanity is part of our system and our earth shakes and reeks havoc.

Sam, we'll make your ideas matter if you keep sharing them and continue to honor the size and scope of our movement. Change happens here… differently. Organically and open-heartedly. Like a weather system, it will build, then unleash furiously and extraordinarily. And when it does, new dawns break and new shoots surface. Sometimes it strikes awe when thousands of people help thousands of people in unimaginable situations that demand something new. Sam, I think you’d like it.

One of our volunteers, Hala, fled extreme dangers in Baghdad and volunteered with the Red Cross and Red Crescent movement in Syria when she was in her mid-teens. Now a Chicago Red Cross volunteer who is helping us extend the reach of our free humanitarian law class by offering it online, Hala describes her volunteer experience with the Red Cross and Red Crescent Society as "what allowed me to move from victim to volunteer."

Just last night, one of our volunteers was personally devastated by losing his family’s home in a fire that stuck at midnight. When I listened to him today, he shared with me that his work with the Red Cross has been healing for him during this first, most difficult day. He didn’t feel helpless.

I guess what I’m trying to say is, we invite you to challenge us and change us. Sam already crossed that line into volunteerism as soon as he talked with us, listened, then talked again. By the way, we liked Sam's second blog -- the one about how we listened. But we have to confess, we liked the first one, too. Sam and millions of other people are what makes the Red Cross better.

Let’s all keep talking and witness the evolution unfold.

By the Grace of Coffee

Most days, I ride my bike to work. I'm not the only one who does it. Usually, at least 4 bikes can be found in our foyer. My bike is the red one with a metal commuter coffee mug that used to be red and, now, isn't. Day after day, I undergo the same routine. Wake up. Make coffee. Do all of the stuff that's less important than the coffee. Thank the coffee. Bike to work with the coffee. Sneak a sip at red lights.

Facing the Chicago weather has stripped the color off my commuter mug. I bike for two reasons. One, coffee tastes even better when you're cold. Two, facing the brutal elements keeps me grounded.

As a Red Cross staff member, being grounded matters. At the American Red Cross, we encounter about 3-4 families a day who have lost everything in a fire or flood. They face the elements until we help them find shelter. Our job is to provide authentic relief in the form of food, shelter and comfort. Many Red Cross volunteers and staff choose to bike to work regardless of the weather, so we remember that our 3-4 fires a day are our client's 1 fire in a lifetime.

But you've heard this story before. Our blog is full of stories about fire response. The story that sometimes goes untold is another group of people who, like us, face the unforgiving elements everyday and go to every fire. Firefighters face fire, wind, cold, and water most days. Their work is tireless.

Today, I responded to the large 3-alarm fire that struck N. Lincoln Ave. Watch our video for detail. Drifts of high-expansion-foam used to suffocate the fire covered the streets. As firefighters fought the blaze, one said to me, "I worry that they won't stay hydrated," as she looked up at the several others who were cutting through the roof with a chainsaw in an area that continued to reignite, relentlessly. Brown smoke billowed against the crisp, blue sky behind them. Today, no one needed our help except the firefighters. We sent a dozen bottled waters across the long tower ladder that stretched from one of the firetrucks to the burning roof -- their lifeline to escape the blaze. Below the burning building, Red Cross volunteers provided hot coffee and cocoa to the firefighters on the ground.

Tonight the foam will be replaced with snow. Colder temperatures will mean hotter fires. The storm winds will spread the blazes quickly leaving only still ash behind. The dichotomies are real and sobering for firefighters and Red Cross disaster volunteers.

As we talked with them about what they needed, we could see our breath. Our hands clench the coffee to stay warm. Relief. Who needs it, who gives it, and what form it will take is rarely clear.
Today, relief was coffee.

Tonight it will take some other form when the storm hits. Be a part of warmth. Donate or volunteer.

Bank of America Chicago Marathon

36,000 runners gathered on Sunday, October 10th, 2010 (10/10/10) for the 26 mile-long Bank of America Chicago Marathon. The sun was out and was not holding back its powerful rays. Runners were pushed to their physical and mental limits, and unfortunately many runners needed emergency medical attention. The Chicago Marathon hosted some of the world's most elite runners for one of the fastest marathons in the premier circuit that will visit cities like Boston, New York, and London.

This was the first marathon that I have ever attended, and I was eager to get to the Charity Village tent and talk with our Run Red Team members. While watching our computer for updates on our runners, I noticed a good friend of mine walking in the tent. DeAnna Durham, a student at Loyola University Chicago (where I go to school), immediately approached me in the tent. I soon found out that her fiancé, Bob Spoerl, was running for the Run Red Team for the second time. Bob, a Journalism grad student at Northwestern University, finished the marathon with a scorching time of 3 hours, 28 minutes, and 30 seconds. After Bob had recuperated, we began to have discussion about his involvement with the Red Cross. Upon asking him why he decided to run for us, he stated that,

“I respect the work that the Red Cross of Greater Chicago does. I really appreciate how the Red Cross is there to help no matter who you are, and where you are. I mean, you can’t argue with running for such a great cause like that.” Spoerl and I continued with our conversation, and he noted that on the 7^th mile of the race that his legs began to feel like “Jell-O”. I was curious about what kept him motivated during the race to keep running: “For me, a great source of inspiration was giving people high fives when I was running. I didn’t want to stop running. Also, I thought about my freshman football coach, and how he used to always inspire me to never give up and keep pushing forward.” I was baffled by how coherent and surprisingly energized Bob was after the race. I couldn’t imagine running 30-40 miles every single week, starting a year before the marathon, like Bob did in order to prepare for the Chicago Marathon. Bob’s training paid off, for he did not need to pay a visit to the emergency medical tent, where hundreds of other runners were seriously injured or severely dehydrated.

The American Red Cross of Greater Chicago played a crucial role during the Chicago Marathon. Our Patient Connection Program connected the families of injured, sick, or hospitalized runners with their families. My principal responsibility at the Chicago Marathon was to work at our tent in Charity Village, but as the heat climbed well into the 80s, the runners began to collapse as fast as the temperature went up. I was soon relocated to the Patient Connection Program command center by the Balbo Medical Tent to find and contact runners in the tent, and to deliver updates to the families and loved ones or the runners. As soon as 10 patients are sent to the Medical Tent or have been hospitalized, the Red Cross activates this program in order to maintain a constant stream of communication between the runner and their family. The American Red Cross of Greater Chicago connected nearly 100 runners with their families that day, and I will never forget the faces of those who were so happy to hear that their friend or family member was in good hands.

My name is Zach Zimmerman, and I am a Red Cross Communicator.

Donning the Red Vest

I stand in silence and internalize the scene around me. Wind runs through the metal wind-chime. Funny, considering minutes ago three fire trucks lined the street and ambulances made themselves audible with their recognizable whine and drone. I see eight board-up companies bidding for Mr. James’ business. A child runs on the street, unaware of what ensued in the salmon colored brick home in Garfield Park.

Today, I experienced what a classroom cannot teach, a business plan cannot dictate, and what a boondoggle meeting in Hawaii cannot accomplish. Today, I became aware of what it really means to be a part of the Red Cross. Today, I responded to my first fire with the American Red Cross of Greater Chicago

In the white Ford Explorer emblazoned with the Red Cross logo, I sat with anticipation. What am I going to see? Am I cut out for this? Where are we going? All of these questions ran through my mind with Usain Bolt-like agility. When we arrived on the scene we were surprised to see three fire trucks, an ambulance, and three police cars on the street. This has got to be more than just a single home fire, I thought. Jackie, Lauren, Cary, and I arrived at the scene and began to look for the damage. From the outside of the two-story house it was unclear as to how bad the damage was. We waited for the all-clear by the Chicago Fire Department before we stepped into the soot filled home.

During this time, we met Robert James and Loistene Smith, a married couple who live with two grandchildren, Latijia and Josh, and Loistene’s 22 year old daughter Precious Yarbrough in the home that caught fire earlier that morning. It was amazing to see how many people came by their house today to lend them support. Even a school bus driver maneuvered his way down the narrow street to stop and ask Loistene if she was alright. Luckily, everyone was able to escape from the home before the fire got out of control. Their basic necessities and valuables however, were not so lucky. After what felt like an eternity we were granted access to the home, and we soon realized the amazing extent of damage.


I stand in silence and internalize the scene around me. A soiled and soot covered teddy bear under a burned down bunk bed. A fedora hanging on the wall next to a family portrait of Martin Luther King Junior’s family. A gold necklace with a heart pendant motionless on a desk that is black and dusty. Metal screws, wood pieces, peeled-back wallpaper. The soot, dripping down from the one white wall left in the home, is everywhere. I can smell the smoke. I can taste the smoke, on the tip of my tongue and in the back of my throat.

I re-engage with what’s going on around me. We walked through the home and finally got an accurate assessment of the damage. As our Disaster Services coordinator talked with the family, Loistene's grandson became eager to play. He egged Lauren and I on to play with him, and soon after we were running after each other up and down the street and playing hide and seek.


In the United States, the Red Cross responds to more than 63,000 fires each year. That’s 170 fires a day, and to put that into perspective, the Red Cross responds to a fire every 8 minutes. Here in Chicagoland, the American Red Cross of Greater Chicago responds to 3-4 fires daily, and provides the victims of these disasters with not only logistical support, but emotional support.

Today, although I may not have stopped the fire or heroically rescued the children from the blaze, I walked away from that house knowing that I did something amazing. The opportunity to be a part of someone’s healing process is a privilege. Sporting the Red Cross emergency vest is a privilege. I am inspired by the events that unfolded today. I am happy that I was there to lend support to the family when they needed it, and I am even happier to be a interning for an organization that is dedicated to the welfare of those in its immediate community, and the world over.
I sit in silence and I internalize the scene around me. A desktop computer and a keyboard. Notes in a black portfolio. I am an intern and volunteer for the American Red Cross of Greater Chicago. My name is Zachary Zimmerman, and I am a Red Cross Communicator.

When the Ash Settles

Michelle has big, quiet eyes. When we pulled up to her home, it was the first thing I noticed. It was hard to imagine from her unassuming demeanor that she, in fact, had been the one who tried to put the fire out moments before it consumed her home. She ran out to escape the blaze.

"I thought I could put it out," she told me. "But I just couldn't, so I got out. I just got out."

As she told me what happened, she held up her pants, which were clearly too big for her. She wore what looked like her father's shoes, which she grabbed in haste as she ran out of the house. Soon, a friend, Letisha, came by to give her a change of clothes -- flip-flops and khaki shorts that fit better but still hung off of her small frame. Broken glass covered the steps, so friends cautioned her to be careful.

She whispered to Letisha about how sad she was that she lost most of her clothes. Her Senior prom dress was destroyed.

Letisha responded, "Your clothes might be OK once they're cleaned." It was clear in Michelle's eyes that she was thinking about the treasured pink and black dress she had recently worn to her Senior prom.

"And thank God for life. You lived," Letisha added with enough enthusiasm to make Michelle laugh.

They asked about what the Red Cross does. I explained that, in Chicago, most of the disasters we respond to are fires. I told them that they were the 3rd family we'd helped today and it wasn't yet noon. I explained how it is supported through donated funds and volunteers.

"I'd like to do that." Letisha said to me. "I'd like to volunteer." Michelle clung to her arm and smiled. She'd be a good volunteer.

I suggested that maybe they could volunteer together and gave them my contact information so we could talk more about it after the ash settled.

As I was about to leave, Michelle and Letisha unexpectedly... feverishly... hugged me.

On my office wall at the Chicago Red Cross headquarters, I have a quote posted that I read every day to remember my purpose here. "If we have no peace, it is because we have forgotten that we belong to each other," it says.

I think Michelle and Letisha would agree.

Teddy Bears Make All the Difference

On Friday, September 24, a family of ten was displaced from their home on South Washington Street. With six sad faces shivering in the cold Chicago air, the Red Cross surprised the children with cuddly teddy bears. Tiffany, the mother of the family, said that holding onto the stuffed animals made her children feel less afraid of the situation and she was grateful for the quick response from the Red Cross.





Our Red Cross volunteers provided shelter, clothing, comfort kits and food for the large family and were able to help Tiffany with referrals for long term assistance with housing options. To find out how you can help and how your donations will be spent, check out Chicagoredcross.org/donate.

Nothing But an Emblem to Protect You

"Red Cross workers don't need guns to protect them in hostile environments. They only use an emblem. And it works. So gangster. #rulesofwar"

For the first time, the Red Cross invited people to participate in our free International Humanitarian Law class from their home computers, and a virtual participant posted this tweet shortly after our Wednesday night class. She was alluding to a conversation from the class that basically went like this:

In-class participant: "So you're telling me that the Red Cross delegate goes into an enemy prison, tells them all of the ways that they're violating International Humanitarian Law and they have no army or court or means to enforce the law?"

Instructor: "Basically, yes. Humanitarian Law as laid out in the Geneva Conventions is largely enforced through the notion that we are neutral and enforce it for everyone, including 'their own.' The 'enemy,' is receiving the same benefit for their prisoners of war in another prison. Reciprocity, confidentiality and neutrality motivate detaining authorities to comply."

In-class participant: "Who protects the Red Cross delegate? The UN? Police? Security? Do they carry a gun?"

Instructor: "It is only the Red Cross or Red Crescent emblem that protects them."

Now, what you need to know about me is that I'm a marketer, by trade. The Red Cross emblem is my logo to protect. To hear a conversation like this imparts a tremendous sense of responsibility and pride for me as the Director of Marketing and Communications at the American Red Cross of Greater Chicago. My logo keeps Red Cross delegates safe, here and abroad. The red cross logo communicates to people, regardless of the language they speak, that "relief is offered to everyone here" with the same level of recognition as men or women's bathroom sign. It evokes a deep emotional response in the people who've been touched by it. Occasionally, I get seated in exit rows on planes, perhaps because airline workers assume I'm comfortable in a disaster when they see my Red Cross lapel pin. There's a strange and mysterious power in our emblem.

I was a speaker at a Social Media Club of Chicago event last night. I discussed, "How has the Red Cross logo come to bear so much power and influence?" My opinion is that it is largely through a long history of action in place of words and shared values in place of rhetoric. But I don't know for sure. I told the social media experts in the room that I suspect people who encounter our emblem "feel heard and held when they need it most." I insinuated that our credibility may be helped by admitting to and learning from failures to better address the next disaster.

Prior to my speaking engagement at the Social Media Club, I attended a remarkable 2-day Cusp Conference that explores "the design of everything." I heard about innovative programs that are using design principles to make the world a better place. Projects like Design for America at Northwestern University are revolutionizing how we solve the world's most complex and gnarly problems.

So, in less than 48 hours, 1) I witnessed stellar examples of how better design can change our world at the Cusp Conference. 2) I discussed at the Social Media Club of Chicago how loyalty to an emblem or logo can play a part in preserving the dignity of humanity. And 3) I was reminded by our class Tweeter that in the hotbed of American violence -- communities governed by gang warfare -- Red Cross delegates might be understood by the people with whom they must negotiate for peace should the need ever arise.

And all of this got me thinking... What if the brilliant designers at Cusp applied their expertise to this goal: design a way to mobilize everyone who wants to help during a disaster in a way that makes the best possible use of their skills.

Here in Chicago, alone, the Red Cross respond to 3-4 home fires every day that require not only volunteers, but also greater awareness of fire risks. Before disasters like fires and floods occur, we need to motivate people to prepare for the unthinkable. People separated by war -- soldiers and refugees -- need to be connected through the Chicago Red Cross with their loved ones. We also need ambassadors who will help us explain that this response effort requires funding since we are not a govenment-funded entity.

Among the materials at your disposal in the design process:

• loyalty to a relief mission
• social media as an activation tool
• your design expertise
• an organization that might be willing to beta test your idea because we're used to dealing with the unexpected and disaster.

You'd also have something else at your disposal. Energy -- the remarkable energy that exists in the hearts and minds of people with an appetite for a better world.

Would you be willing to help with that? If so, let's talk.

@chicagoredcross

@your_mssunshine

After a Fire in Rogers Park, Rich is on the Scene

Yesterday, our disaster action team volunteer Rich Arons responded to a fire in the Rogers Park neighborhood. Pictured here, he’s assessing the damage from the fire. Soggy, torn-out insides from a Chicagoan’s home lay at his feet. You can tell from his gear that Rich knows what to expect at a fire. A truly dedicated volunteer, Rich recently received a pin recognizing 50 years of service to the Red Cross. In the past year alone, Rich responded to 48 local disasters with the Red Cross. He goes to help. He is there to stand by people as they go through what could be the worst day of their lives. At this fire, Rich helped give two people immediate Red Cross relief for food and clothing. Thank you, Rich, for all you do!

To learn more about how you can help local disaster victims, visit www.chicagoredcross.org/donate.

Know a thing or two about home fire safety?

Looking to make a difference in your community? Share your fire safety smarts as a Team Firestopper volunteer!

4 out of 5 Americans are unaware that home fires are the most common disaster threat. You can help us change that statistic. Teach households in the Chicagoland area how to prevent fires in their home by:

• Maintaining smoke detectors
• Creating a home fire escape plan
• Learning how to use a fire extinguisher
• Practicing safe home heating methods
• Assembling a disaster supply kit

Join forces with us; help us to eradicate home fires in Chicagoland communities!

We have volunteer opportunities available in March, April, May and June! To volunteer, visit us www.chicagoredcross.org/tfs, or call 312-729-6179 for more information. Don’t worry, we will train you!

Fire safety tip of the week: Always check the kitchen before going to bed or leaving the home to make sure all stoves, ovens, and small appliances are turned off.

Fire safety tips are brought to you by Team Firestopper! We’re working to stop fires before they start in your community! For more information or fire tips, visit www.chicagoredcross.org/tfs or www.redcross.org/homefires!

Red Cross Helps Family of Six after Fire

My name is Cassie Wilander, and I am a marketing and communications intern at the Red Cross of Greater Chicago. Every week I come to work, I learn something new either about marketing or about myself. Every day, our volunteers go out to local fires or other disasters and offer Red Cross assistance and aid. Last week I went out on one of these disaster calls to a fire on the Southside of Chicago with an AmeriCorps VISTA. This was my first time accompanying disaster services on a call, and my main objective was to sit back and observe. I had no idea that what I saw would impact me so profoundly.

It was easy to find the fire with all the neighbors standing outside and the lights of the police cars and fire trucks flashing. We pulled up in a large Red Cross van that was stocked with stuffed animals for kids and packs of the essentials like shampoo, toothbrush, toothpaste etc. The house was a small two story and the front picture window was gone whether from the heat of the fire or the spray of the hoses. We found the woman who lived there and learned the fire took everything that was in her bedroom, while the rest of the house had various level of smoke damage. Nothing was left untouched. She and her five kids had no place to go.

After getting her information and assessing the damages, my partner explained to me the Red Cross gives funds enough to proved food, clothing and shelter for the first 24-48 hours after the fire. This is when it struck me how important our donors are. The donations the Red Cross receives were able to aid this family in their time of need. Instead of worrying about where they were sleeping that night, this mother could concentrate on more pressing matters like replacing her son’s medicine, finding a more permanent housing situation and washing their clothes that smelled of smoke.

I knew that donations drive a non profit like the Red Cross; I had just never experienced their impact on such personal level. This ride along has changed how I view my internship. It’s not just a resume booster, but a means to help support those that really need our help. I am extremely proud to work for such a great organization.

Startin’um off young!

Team Firestopper is working to prevent fires from sparking in the first place! On November 15th we canvassed the city of Waukegan with fire safety information, tips, and lots of volunteers!!! The broad awareness campaign is a wonderful volunteer opportunity that people of all ages can participate in. But, what do I mean by “all ages”? Well. . . As we found out at the Team Firestopper event this past Sunday, even someone who is 4 years old can make a difference with Team Firestopper!

A few weeks ago my friend, Oliver, asked if I needed him to help out and volunteer for any of the Team Firestopper events. Obviously, I said “sure!” We discussed what type of events that were available for him to volunteer and agreed that the community canvassing in Waukegan would be the best fit. A few days later he called to ask if his 4 year old son, Josh, could also attend. Again, I said “sure, and if you think he would be o.k. walking a few blocks, he could also volunteer.”

That was exactly what Oliver hoped to hear. He told me that he and his wife, Christine, were teaching Josh the importance of giving and that they also wanted to teach him about getting involved and helping others. They believe it is essential to teach their son early on the importance of volunteering and what better place then with his “Uncle Adam” at the American Red Cross.

On Sunday, the entire Fajardo family participated in hanging door hangers in Waukegan and Josh had a great time! Josh raced from house to house, with his parents looking on, and helped cover 8 blocks with door hangers! Oliver stated that they brought a stroller for Josh in case he got tired. Josh did end up using the stroller, for a 30 second water break, and then it was back to hanging door hangers! Josh is on a great path to becoming an active member in his community and I am sure the American Red Cross will continue to see Josh for many years to come!

Fire Safety Tip of the Week: Keep blankets, curtains, furniture and other flammable items away from space heaters. How far away? At least 3 feet!

Submitted on behalf of Adam McGriffin- Mitigation VISTA